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Internal
Sales, Telesales, Customer Service and CRM training programmes
Martrain
provides tailor-made training solutions that address the individual
needs of internal sales, customer service and technical support
teams. In addition, where there is a need to increase the customer
focus of an organisation, we run cross-departmental CRM training
and workshops.
· CRM Training
· Customer Service Training
· Internal Sales and Telesales Training
Our training solutions
encourage learning through participation. We use a mixture
of best practice theory, discussion and practical exercises to
help trainees review and improve their individual and team performance.
This leads to a clear difference in the levels of confidence,
team working and the overall quality of customer contact.
Before each course we will spend time interviewing
your people and learning about how your business works so that
the training accurately reflects the unique needs of your organisation.
Programmes across our Training and Business
Change services are predominantly delivered on client site, and
range from large programmes covering 200-300 people to more intimate
courses with 3-5 individuals.
See also:
CRM training | Customer
services training |
Internal sales training | Testimonials
| Case studies
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| Companies who have benefited from our services |
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- Agresso UK
- BMW Park Lane
- British Energy
- CAP Gemini
- Communisis
- Dickies Ltd
- ESM Semiconductors Ltd
- Essilor
- Home Automation Ltd
- Lawson Mardon Flexible Packaging
- Mars Electronics Intl
- MDS Pharma Services
- Pro-Corporate Ltd
- Schlumberger
- Sustrans
- Triodos Bank
- Wavin
- Westinghouse
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