Martrain’s client base comprises a broad spectrum of organisations from large international enterprises to small and medium sized independent businesses based the in Bristol, South West and South Wales regions.

We like to let our clients and our results underline the quality of our internal sales, customer service and CRM training programmes.

"Martrain offered a programme which was well tailored to our needs for a service to customers which is friendly and professional, with very low key sales orientation. They drew out the skills and strengths of all the participants, and made excellent use of the talents within the company. The benefits of the training were immediately evident in increased confidence and capacity of staff to make the most of each call".
Susan Jenkins, Triodos Bank.

"Thank you for a very interesting and informative customer care programme. It was a very detailed and informative programme, which should assist in making us even more aware of the importance of customer care, and how we can greatly improve our performance from our customer’s point of view".
David Bowers, Regional Sales Director, Dickies (UK) Ltd.

"All attendees of the training course found the material relevant to their jobs and have continued to practice the techniques imparted. Morale in the Customer Support Department is much improved as a result of the training and agreed plan of action. Our level of Customer Service has improved greatly as a result".
John Hudson, Technical Director, Agresso (UK) Ltd.

"Many thanks for giving us a wonderful insight into telephone fund-raising. This has given us a great deal of confidence to use the telephone more as a tool for fund raising from companies and trusts which we hope will now be reflected in future income".
Natalie Beecham, Corporate Sponsorship Manager (Sibylle Riesen) & Trust Administrator (Sustrans).

"The results from the course were immediate, as was evident from the new enthusiasm and commitment shown by all members of the team. Martrain drew our attention to areas of need of which we were unaware and these have now been successfully addressed. We are now operating with a confident and more successful Telemarketing Team".
Maria Swindell, SSA Acclaim.

"Martrain provided an excellent, well-tailored course for our internal sales team which met all our expectations and needs. The staff are now more customer focused and realise the need to provide an excellent service to our customers. We have implemented many of the recommendations made and have found immediate benefits from both training and suggestions".
Lynda Kenyon, Personnel Officer, Home Automation.

"The internal sales team have really benefited from the workshops you provided. The training environment allowed open and honest discussion which highlighted issues we have within the team, department and company. It gives me the opportunity to address and resolve, where possible, the issues that arose, and also act upon feedback received and possible solutions that were proposed. I was impressed by Martrains desire to gain a real understanding of our business and its needs and parameters. Participants in the training were encouraged that you had taken the time to understand our processes. During training you sought to apply general principles to practical examples they were familiar with. On the basis of our training experience and the value it has bought to LMP, I would certainly recommend Martrain".
Catherine Watson, Internal Sales Manager, Lawson Mardon Flexible Packaging.

"This is a rather belated "thank you" for the course which I attended on 13/14 September. Having just returned from two weeks' leave, the course seems a rather distant memory! However, the general feeling in the pub afterwards was all very positive and I feel, having returned to work, that everyone has a rather more positive attitude. I also think that several barriers have been permanently broken down which would not have happened without removing people from the work place and your good offices. So thanks again, we will continue to put into practice those skills either learned or re-learned".
Sales Support Executive.

"Just a line to say thank you for the excellent Customer Service course you led
for us last week. The unanimous feedback in the pub on Friday evening was that it had succeeded in filling a very real need and had set the team on a course which we could maintain in the long term".
Company Director.

"I'd just like to take this opportunity to say thanks for the course. I've not been on many courses that have been as interesting and relevant as this one. The conversations in the pub afterwards and subsequently this week have all been very positive. It appears as though Simon is also keeping the momentum going back here with the setting up of the team he talked about. As I discussed with you - the weakest part of previous courses in my previous company has been the inability to follow up, I think we are going to maximise the benefits of this course within the business with good follow up. Thanks again".
Director, Business Development.

"I really enjoyed the course last week. It certainly gave us lots of things to think about so we can work together to improve the business".
Senior Statistician.

"Many thanks for a very enjoyable 2 days this week. I look forward to implementing the next phase of our Customer service focus”.
Director, Process Improvement.

For further information on how we achieve results for our clients, please contact us.

See also:
Customer services training | Internal sales training | CRM training | Case studies

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