The chances are that 80% of customer contact will be with people in a customer service or support role. Providing these staff with practical, relevant and credible service training is an essential investment.

Customer service, sales order, and technical support departments are the customer's main interface with your business. Too often however these departments are under-resourced, under-trained and under-valued. The result is low morale, gradually deteriorating service levels, and eventually lost customers.

Martrains individual approach to customer service training places great emphasis on understanding the complexities of your business, which means we can genuinely and credibly engage with your team during the training. This leads to a very high level of participation, even from previously "cynical" members of the team which often amazes managers. An atmosphere is created where staff feel comfortable enough to openly discuss issues and positively explore solutions that work for everyone.

Our aim is to empower your people to become advocates for positive change in the business. The end result:

• A re-motivated and re-energised team
• Improved communication between managers and the team
• Dozens of suggestions for improving processes and systems
• Improved communication between departments
• A stronger sense of team
• A more pro-active approach to the customer
• Increased customer satisfaction!

To educate comes from the Latin "educare" which means to draw out. We do not tell your people what to do. Rather, we show them how to build on what they already know to become even more effective.

Please contact us for further information or to discuss your Customer Services Training requirements in more detail.

See also:
CRM training | Internal sales training | Testimonials | Case studies

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